Disputing Wheel Replacement at Local Dealership

As a valued customer of a local dealership in Carright, Moon Township, I recently experienced a frustrating situation with wheel replacement. After noticing that my 2017 Dodge Charger's wheels were oxidizing, which is a manufacturing defect, I took my vehicle to the dealership for diagnosis and potential repair.

Unfortunately, the experience was marred by confusion and inconsistency regarding the number of wheels that needed replacement under warranty. Initially, the Case Manager Vickie informed me that only two wheels would be replaced due to outside interference causing damage to the third wheel. However, Jessica from the dealership countered with the opinion that three out of four wheels looked bad and should be replaced under warranty.

To further complicate matters, Dean at the Dealership later stated that only two wheels needed replacement. As a customer who has had all maintenance and service work done at this very dealership, I expected better communication and cooperation regarding my concerns.

It's worth noting that some consumers may choose not to publish details of their complaints or may not meet BBB standards for publication. However, as a paying customer with an extended warranty in place, I believe it is reasonable to expect fair treatment and clear resolution when issues arise.

In conclusion, while the dealership has provided satisfactory service in the past, this experience left me feeling frustrated and uncertain about the future of my vehicle's maintenance needs. As a valued customer, I hope that future interactions with the dealership will be more transparent and customer-focused.

Carright moon township